Refund policy

Return

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not offer free return, the customer is reponsible for any return fee.

To start a return, you can contact us at chikamics@gmail.com. Please note that returns will need to be sent to the following address: Rasinkatu 10D, 01360, Vantaa, Finland.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chikamics@gmail.com. 

Cancellations

We accept order cancellation requests within 24 hours of placing your order.

If you wish to cancel your order, please contact us within this 24-hour period. A 5% restocking fee, calculated based on the total order value, will be deducted from your refund to cover payment processing and administrative costs.

Cancellation requests submitted after the 24-hour window will not be accepted, and the order will be processed as usual.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged items will be remade and resent to your address in the next 30 days free of charge.

Exceptions / non-returnable items

We do not accept returns on:

• Custom products.
• Sale items.
• Gift cards.

Exchange

Pleas contact us at email chikamics@gmail.com for exchanging items. 

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. The refund amount will be deducted shipping fee and Shopify processing fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chikamics@gmail.com.